Privacy Policy

About this Privacy Policy

Thank you for choosing Learneo. We take privacy seriously. This Privacy Policy describes how Learneo, Inc. (“Learneo, “we” and “us,”) collects, uses, discloses and protects your personal data when you use any Learneo Service (“Service” or “Services”) or communicate with us, and your choices about how we collect and use your personal data. Capitalized terms that are not defined in this Privacy Policy shall have the meaning assigned to them in the Learneo Terms of Service and the applicable set of Service Terms.

This Privacy Policy applies when you use any Learneo Service website, application or extension made available on any Learneo operated domain or for download in a third-party marketplace. If you do not want your personal data processed in accordance with any part of this Privacy Policy, you should not use our Services. This policy does not cover the practices of other companies we don't own or control, or people we don't manage. If you have a disability, you may access this policy in an alternative format by contacting us at [email protected].

Data Controller and Contact Information

Data Controller. When you visit or use any of our Services, Learneo, Inc. is the data controller responsible for your personal data. Learneo will treat your personal data at all times in accordance with this Privacy Policy.

Contact Us. For general privacy inquiries you may contact us at:

Learneo, Inc.

Attn: Privacy Compliance

2261 Market Street #10569

San Francisco, CA 94114 USA

Email: [email protected]

You may submit a request to exercise any of your individual privacy rights under applicable law by using our Privacy Request Webform.

Individuals located in the EEA and UK may contact our authorized representative regarding all requests related to data protection and privacy:

Privacy Rep Office Limited

Attn: Learneo, Inc.

The Sidings, 4th Floor, Grand Canal Quay

Dublin D02 E7K8, Ireland

Email: [email protected]

Telephone: 0035-31-6994225

Information We Collect

When you use our Services we collect the following information about you:

Information You Provide Us Directly.

Your Account and Interactions With Us. We may request and collect information from you when you register for an account, use or or interact with any of our Services, including your first and last name, email and/or physical address, and phone number. We may also request and collect additional profile information such as a profile image, your school and status as a student, graduate or educator, your profession, your area of study or expertise, or your level of education or expected graduation date. We also collect and store a randomly generated unique identifier assigned to you when you create an account, or when you use our free services for the duration of your active session.

Paid Services. When you sign up for a paid subscription or choose to utilize any of our paid services, we will collect your payment information including card holder name, billing city, state, postal code and country, card type, the first 6 or last 4 digits of payment card, and card expiration date. Your payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors include Adyen, Amazon Pay, Stripe, PayPal, Chargebee, Razorpay, Google Pay, EBANX and Apple Pay. For information on our payment processors collection, use and storage of your personal data, please see the payment processor's privacy policy. Our payment processors do not share your full payment card information with us. Our payment processors may share limited payment data with us, including card type, last 4 digits of card, token number, expiration date, billing address, country, or email, subject to restrictions in the applicable law in your jurisdiction. We will collect and store your purchase history information for any paid Services you may use.

Customized Features. In some cases we may collect additional information from you relevant to a specific feature you are using in one of our Services. For example, we may ask you to provide specific personal data like your school level, area of study, employment history or other information used to generate your requested design or output. Any time we collect additional information from you for these purposes we will use it in accordance with this Privacy Policy.

Newsletters. If you subscribe to our newsletter, we will collect your email. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

Research and Feedback. When you choose to respond to surveys or questionnaires we send for research purposes or as part of our Services, or when you choose to provide feedback, we collect your email and any other personal data you may provide to us.

ID Verification and Sensitive Personal Data. In limited circumstances, some of our Services may request and collect certain sensitive personal data for clearly specified purposes. For example, some of our Services may collect your government identification number or driver’s license number for identification verification purposes. Some of our Services may also request your image and an image of your ID to perform biometric identification verification. We may work with third-party service providers to do so on our behalf, and will obtain your express consent at the time this information is collected from you.

Content You Provide or Make Available to Us. We also collect any content that you provide, upload, or otherwise make available to us when you use any of the features in any of our Services (or in agentic sessions where our Services perform multi-step tasks or performs actions on your behalf), including any form of text or media of any kind (e.g. text or input fields, commands, chats, prompts, files, documents, etc.) that you upload or input using any of our Services features, any resulting outputs from use of our Services, the personal data contained within it, and the associated metadata (like your IP address or User ID, or URL source data when you copy content into our Services) (“Content”).

Content includes anything contained in a project or design you create using our Services (and any personal data within it).

Content we collect also includes information about your browsing session and the content of websites visited when using our browser extensions. Depending on the Service you’re using, this may include the content and metadata of all websites you’re visiting during your active browser session (e.g. website text, media, publisher and author names, URLs).

If you’re using our mobile or desktop apps, Content may include the text, media and attachments in chat messages you write and receive in any application you choose to connect (like when you use our mobile keyboard applications). If you choose to connect our apps to any Third Party Services Connections or Integrations, we also collect any Content you submit or make available to our Services through those connections (directly or in agentic sessions).

Content also includes anything you input or provide when you use any of our AI Chat or similar features, and any outputs of those chats. These AI Chat features may allow you to input any text that you choose. We will never request that you provide your personal data in any of these input fields, and strongly advise against doing so. When you use our AI Chat features, we collect, monitor and record the contents of your chat communications in order to provide, monitor and maintain our Services. Our service providers also do so on our behalf. By submitting your chat messages and using our AI Chat feature, you consent to our collection, monitoring, storage and sharing of those messages as permitted by this Privacy Policy.

Content also includes any data collected when you use our voice features for audio to text conversion (“voice-to-text”). When you use our voice-to-text features, we may collect and store audio inputs (provided by you with your consent) and the text converted from audio input that is added by you to your project(s) in accordance with this Privacy Policy.

Information We Collect Automatically.

Whenever you use our Services we will automatically collect certain information about your connectivity and use of the Service including:

• Usage or Activity Data including activity and events that are logged when you use our Services, such as date and time of visits, pages viewed, links to/from any page, number of uses of a particular feature, or time spent in a session
• Device and Connection Data such as your internet protocol (IP) address, Internet service provider, operating system, computer model, language settings and CPU details, and web browser type.
• Accessibility Settings: We may request permission to access your devices accessibility features or settings, depending on the operating system you’re using, which we need in order to provide those Services to you.
• General Location Information including your approximated city, state and/or country based on your IP address.

Information We Receive from Third-Parties.

Third-Party Services Log-In:. We will collect information about you from third-party services that you choose to use, such as when you access the Service through a third-party connection or log-in (e.g. via Facebook, Google, or Apple), by “following” or “liking,” our Services on social media, or similarly linking your account and/or third-party services to the Service (such as connecting your Google Drive account so you may upload content directly to our Services). In those cases, that third-party may pass certain information about your use of its service to us. This information may include (but isn’t limited to) a user ID associated with your account, an access token, and/or any other information you choose to share or make public, including your name, email, profile picture, and education data (school, school type, school name, graduation year). We encourage you to review your privacy settings on third-party websites and services before linking or connecting them to the Service.

Third-Party Services Connections or Integrations:. Our Services may allow you to connect to and interact with third-party applications or services from within our Services. When you enable these connections, we may receive your personal data and Content from these third-party services, and we also may send your Content to them to perform actions on your behalf (e.g. to perform a task or function). In such cases those third-party services receive and process your data directly and in accordance with their own privacy policies. We do not control and are not responsible for the data practices of third-party services you choose to connect to our Services. You must be authorized or have permission to enable access or permit our Services to perform any actions in a third-party service on your behalf, and such access must comply with applicable terms. Before enabling an integration, you should review the third-party service's privacy policy.

If you communicate with us via social media, information you post or share may be publicly displayed by Learneo on the Services or by the third-party services that you use. Similarly, if you post information on a third-party service that references the Services (e.g., by linking to our profile or using a hashtag associated with a Service in a status update), your post may be used on or in connection with the Services or otherwise by Learneo.

Information We Generate from Inferences. We may generate inferences about your usage of our Services from data that we collect from you when you use our Services. We collect, generate and use inference data in order to optimize and personalize your experience using our Services. We may collect and generate inferences from data including:

• Signals about how you are using our Services or specific features, like whether you are a frequent or high-volume user of a particular feature. For example, we may analyze your text inputs and categorize them, to subsequently suggest a preferred feature for your uses.
• Signals about your preferences, such as which suggestions you accept and reject, the types of requests you make on Quillbot, information you provide or ask Quillbot to save, or other context from your chats that will personalize your experience, for example.

When You Report Inappropriate Content or Submit a Notice of Copyright Infringement. When you report content on a Learneo Service utilizing the Learneo Report Content Form, we will collect your contact information (including your first and last name, address, country, and email address) so that we can remain in contact with you during the process and ensure that your notice is sufficiently addressed. This information will be used to process your request and keep a record of your notice. If you uploaded content on a Learneo Service that is reported to us as violating our Terms of Service, and you submit a request for reconsideration or a counter-notice (in the case of an allegation of copyright infringement), we may send a copy of your request/counter-notice (which includes your contact information) to the original notice sender, to inform them that we may reinstate the disabled content on the Services in accordance with applicable law. We will not use the personal data we collected for materially different, unrelated or incompatible purposes without providing you notice

When You Communicate With Us. When you communicate with us in written, email, or in-product for any reason (such as for support, general information, or when you participate in surveys or provide feedback), we collect your name, account details, mailing or email address (as applicable), the contents of your communication, and any other personal data contained in it.

Information From Other Users of Our Services. When you use our Services in certain ways, some of your personal information may be visible to other users of our Services, including an account user name or identifier, your first and last name, your third-party account display image (if you choose to connect it), and your email address. If you interact with another user’s Content or collaborate on Content with other users, the Content of your comments or interactions will be visible to those users. If you are using a Team Plan, your information may be searchable and visible by other members of your Team Plan, for you to share and collaborate on Content. We also may have obtained your details from another user of our Services, for example when they have shared Content with you or invited you to collaborate on Content, or when you have interacted with their Content. For more information on sharing collaborative content, see the “How You Share Using Our Services” section.

Information from Cookies and Similar Technologies.

Cookies and Tracking Technologies. Learneo and our third-party providers collect information in the Services using cookies (small pieces of information or text files that a website sends to your computer for record-keeping purposes and is stored in a file on your computer's hard drive), pixels or web beacons, embedded scripts, location-identifying technologies, fingerprinting, device recognition technologies, in-app tracking methods and similar tracking technologies. We use these tools to generally help operate and improve our user experience, such as by helping you log-in or navigate efficiently or remember your preferences. We also use these tools to help us understand how you engage with our Services over time, measure traffic and usage trends for the Service, and in some cases to deliver and measure personalized advertising that may be of interest to you. For more information about how our Services use cookies and similar technologies and the choices you have, please see each Service’s cookie policy in the Cookie Policy section of this Privacy Policy

Analytics. We use analytics services such as Google Analytics and Amplitude to collect and process certain analytics data when you use our Services. These services may also collect information about your use of other websites, apps, and online resources. For more information about our use of these services, please see the applicable Cookie Policy of the Service you are using. In addition, you can learn specifically about Google's practices by going to https://www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Session Replay. We use session replay tools provided by third party service providers, including Fullstory, Inc., Amplitude Inc., and Microsoft. Session replay tools are a necessary tool for Learneo to provide our Services. These tools allow Learneo to understand user activity and content performance to help deliver and optimize our Services, find and fix performance issues, continuously improve our user's experience, and to investigate and prevent fraud and abuse. Depending on how you use our Services, our session replay tools may automatically collect the following information:

• Device-dependent data collected by your computer and web browser:
• IP address
• E-mail address including your first and last name, insofar as you have provided it to us via our Services
• Screen size of your terminal
• Device browser information and identifiers
• Geographical data (country only)
• Language for displaying our website
• User interactions
• Mouse commands (movement, position and clicks)
• Date and time of access
• Keystrokes (not for sensitive fields like passwords or credit card information)

Our session replay tools service providers use this information to evaluate your use of our Services, to compile reports on usage and to provide us similar services for evaluating our website. Our session replay service providers themselves also use third-party services (e.g. Google) to provide these services, who may store or otherwise process information that your browser transmits when you visit our Services (including, under certain circumstances, your IP address).

For more information about the session replay tools we use, see:

• Fullstory Privacy Policy
• Microsoft Clarity Privacy Policy
• Amplitude Privacy Policy

Advertising. We may serve ads on our Services or on external services and engage and work with Service Providers and other third parties to serve advertisements on the Services and/or on third-party services. Some of these ads may be tailored to your interests based on your browsing, across time, of the Services and elsewhere on the Internet, which may include use of data from cross-device usage, sometimes referred to as "interest-based advertising" and "online behavioral advertising" ("Interest-based Advertising"), which may include sending you an ad on a third-party service after you have left the Services (i.e., "retargeting"). Our advertisers' and ad networks' use of Tracking Technologies are governed by their own privacy policies. Further details about interest-based advertising, your choices and how to manage related cookies can also be found in each Service's respective <Cookie Policy>.

Children’s Privacy

Our Services are not intended for or directed to children, meaning those under the age of 13 years old in the United States, age 16 years old in Europe and the U.K., or the minimum legal age to provide consent in the applicable country. We do not knowingly collect or solicit personal information from children. If you are above the age of consent and below 18 years of age please get your parent or guardian’s permission before using our Services. If we learn that we have collected personal information from a child, we will make commercially reasonable efforts to delete any related information as soon as possible. If you believe that we may have information from or about a child, please notify us at [email protected].

How We Use Your Information

When you use any of our Services, we use the personal data we collect for the following purposes:

• Providing our Services: Providing any of our Services to you, including operating and maintaining any of our Services, creating and managing user accounts for the Services, giving you access to any content available on the Service that you provide or is made accessible to by using our Services, and billing you for any transactions for paid Services or subscriptions.
• Improving our Services: We perform internal analytics and applied machine learning on data about your engagement with our Services to help develop and improve our Services. This may include your personal data such as your activity history or engagement data, your Content, or aggregated statistical data such as total numbers of active users, traffic or engagement demographics.
• Customizing or Personalizing Customizing our Services: Customizing or personalizing the Services, website content and communications to provide you a better experience.
• Research and Development: Learning how you use and interact with our Services, by testing, research and development, and gathering commercial data and internal analytics on your use and engagement with one or more of our Services.
• Measuring Business Performance: Measuring our progress towards corporate goals and key performance indicators, including gathering commercial data related to our subscription Services.
• Communicating with You: Responding to your correspondence, contacting you when necessary or requested, sending you information about the Services in accordance with your preferences or about feedback that you've provided. We may process and store your feedback (including your name if you provide it) and any associated Content or data as permitted in the applicable Service Terms (which may include our publicly available marketing materials).
• Promoting and Marketing the Services: Marketing and selling the Services, including to co-market, co-promote or cross-sell the Learneo Services (with your consent or otherwise in accordance with applicable law).
• Advertising: Showing you advertisements, including interest-based or online behavioral advertising (with your consent or otherwise in accordance with applicable law).
• Customer Support: Providing support and assistance for the Services, including responding to customer support inquiries, notices of inappropriate content or notices of copyright infringement, and responding to data subject rights requests under applicable law.
• Safety, Security, Fraud and Abuse Prevention: Protecting the rights, property or safety of you, Learneo, or another party, by preventing, detecting, investigating and responding to safety, security, fraud and abuse risks. We also develop internal methods for identifying violations of this Privacy Policy, our Terms of Service and applicable Services Terms, and any of other applicable public policies.
• Debugging, Troubleshooting, and Error Correction: Reviewing your content, account information and engagement with our Services to support your request for help, correct reported or identified bugs or errors with the Service, or improve our Services.
• Meeting Legal Requirements and Enforcing Legal Terms: We may use or disclose your personal data when we reasonably believe it is necessary to (a) fulfill our legal obligations under applicable law, regulation, court order or other legal process (e.g., subpoenas or warrants), or (2) enforcing any agreements with you, including the Learneo Terms of Service and applicable Service Terms for the relevant Service.

AI Models and Training Data. We may use all of the data we collect (including your personal data) to train our algorithms, AI models and AI products and for Services using machine learning to develop, improve and provide the Services. Please note the following regarding specific Learneo services:

• LanguageTool: Learneo does not use inputs from any LanguageTool user (Individual or Team Plan) to train its language algorithms or models. This is a default setting in LanguageTool that does not require an opt-out or any action by the user.
• Quillbot: For more information about the models we use and data used for training on Quillbot, please see: Quillbot Help Center: AI Models and Data Training.

Sharing Your Information

How We Share Your Information. We share your personal data with our service providers (data processors or sub-processors), and affiliated business entities for the purposes of providing our Services to you, our other legitimate interest in the other purposes included in this Privacy Policy, or based on your consent.

The categories of personal data we collect and third-parties with whom we share that personal data include:

Sharing with Legal Authorities and Other Legal Obligations. When you use our Services, we may access and share personal data with regulators, law enforcement, or other government agencies as required by applicable law or if we have a good-faith belief that we must do so to comply with court orders or government requests supported with legal process. We may also do so for the purposes of detecting, investigating and preventing fraud or illegal activity on our Services, and to protect the rights and safety of our users. If we share your personal information with government or law enforcement to comply with a court order or other legal process, we will notify you of that disclosure unless we are legally obligated not to do so. For information on the categories of information that may be shared for the purposes and the legal bases for doing so, see the Additional Terms For European Economic Area And UK Residents section in this Policy.

Sharing or Transfer in Connection with a Merger, Acquisition or Reorganization. In the event of a corporate transaction such as a merger, acquisition, bankruptcy, or other transaction in which the third-party assumes control of our business (in whole or in part), we may share personal data with the third-party(ies) involved in such a transfer or transaction. In such a case we will make reasonable efforts to provide you prior notice of any changes to applicable privacy or security policies or practices.

How You Share Using Our Services. Our Services may permit you to publicly share Content, and collaborate on your own Content and Content of other users. The user designated as “owner” of the Content controls its overall use and access. The Content owner may share the Content publicly (e.g. by URL) or with other users of the Services to view and/or edit Content. Anyone with edit access to Content can control general access, e.g. to either email invitees-only, or to anyone with the specific URL.

When a Content owner or editor invites others to collaborate on content by email, we will collect the email address of the individual(s) that are invited to collaborate. The Content owner may also transfer ownership of the Content to any other Services user. When you are signed in and are granted access to Content, other users with access to the same Content will be able to view some of your personal information including your first and last name, account ID or user name, your third-party account display image, and/or email address, indicating you have access to the Content.

Team Plan Customers

All Team Plan Customers. When you sign up for our premium Services under a Team Plan, we collect personal data from Team Plan Owners, Administrators, Editors, Members, and/or Writers (as defined in the applicable Service Terms) necessary to administer and operate the Services.

If you are a Team Plan Owner, we collect your first and last name and email address. You also have the option to provide us with your phone number, company name, Business Tax Identifier, and address. As Team Plan Owner, you may invite other individuals to join the Team Plan as either an Administrator or other role. In such a case, we use your name on the email invitation to other team members added by you. Payment information, such as card number, is collected and processed directly by our third-party payment processors as provided in this Privacy Policy.

We will collect the email address(s) of all team members from the Team Plan Owner to send an invitation to join the Team Plan. To join a Team Plan, you will need to register an account with the applicable Service.

Quillbot Team Plans. When you register an account as an Owner, Administrator or any other role under a Quillbot Team Plan, we will collect and use your personal data as described in this Privacy Policy.

When you use Quillbot’s premium services with a Team Plan, we will use and store your inputs to provide our Services as described in this policy, but we will not use your text inputs for the purposes of training our AI models. This default setting applies to all Quillbot Team Plan users and does not require any opt-out or action from the Team Plan Owner or users.

LanguageTool Team Plans. When you register for LanguageTool’s premium services with a Team Plan, we process any personal data we collect as described in the LanguageTool Business Data Processing Agreement available at https://languagetool.org/legal/dpa (“LanguageTool DPA”). For LanguageTool Team Plan customers only, in the event of a conflict between the terms of this Privacy Policy and the LanguageTool DPA, the LanguageTool DPA terms apply.

Cross-Border Data Transfer

Learneo has offices located in the United States, India, The Netherlands, Germany, and Canada and may continue to grow in other countries. We also have service providers both in the United States and throughout the world. These transfers are necessary in order for us to provide our Services. Some of these countries may have data protection laws that are different from your country (and, in some cases, may not be as protective). When we transfer information about individuals based in the EEA (defined below) or UK outside of those countries, we will take appropriate measures to safeguard the transfer as required by applicable law, including:

• Data Privacy Framework: As described in our Data Privacy Framework Notice, we are certified and comply with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks (“DPF”) and the UK Extension to the EU-U.S. DPF as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from the EEA, Switzerland and the UK, respectively.
• Adequacy Decisions: European Commission decisions recognizing that certain countries and territories outside of the EEA ensure an adequate level of protection for personal data. Depending on your use of our Services, when we transfer your personal data from the EEA to Israel or the UK, we rely on the European Commission's adequacy decision for Israel and the UK. Further, where we transfer your personal data from the EEA to an US recipient participating in the DPF (including the UK Extension to the EU-U.S. Data Privacy Framework (DPF), where applicable), we rely on the European Commission's adequacy decision for the US.
• Standard Contractual Clauses: Transfers to countries that don't have an adequacy decision typically take place on the basis of the European Commission-approved standard contractual data protection clauses (together with the UK Annex for transfers from the UK), which we use for transfers to countries including to the US (where the recipient does not participate in the DPF) and the Philippines.

In certain circumstances, cross border transfers may take place on the basis of exemptions provided for under applicable data protection law. You may always contact us to request a copy of the transfer measures that we have taken to safeguard the transfer of your personal data.

Data Security

We take commercially reasonable steps to protect your personal data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal data and how we are processing that data. We implement industry standard technical controls such as routine vulnerability scanning and patch management, business continuity and disaster recovery measures, and other technical controls for authorization and access. We also implement organizational security measures including restricted access controls based on least privilege, applying data minimization principles, and applying data governance principles. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account.

Your Choices

Your Account Information and Settings. If you have created an account using our Services, you can view and modify your account information in any of our Services by accessing the account setting page of that Services.

Our Services may offer you additional privacy settings or controls, such as the ability to opt-out of certain activities like storage or use of inputs for AI model training.

Exercising Your Privacy Rights. We permit you to exercise your individual privacy rights under applicable law, including the right to know details about our privacy practices, to access, delete or correct, or restrict your personal data, or to object or opt-out of certain processing activities, and to revoke consent (as applicable).

If you are in the US, this includes the right to opt-out of the sale or sharing of your personal data, which may include us sharing your information with third party advertising partners as described in this Privacy Policy. You can exercise this right by selecting the “Do Not Sell or Share My Personal Information” link in the website footer or by Contacting Us.

You can submit a request to exercise any of these individual privacy rights using our online Privacy Request Webform.

If you do not wish to use our online webform, you may submit a request to exercise any of your privacy rights or any other privacy-related inquiry to [email protected]..

Opting out of Marketing Communications. You can opt out of receiving marketing messages in the account settings of the Service you are using. You may also click on the “unsubscribe” or “opt-out” link provided in any marketing messages we send to you. You cannot opt out of Service-related communications we may send such as account creation, purchase or subscription confirmations, notices of changes to our service or features, or any technical or security notices we may send.

Opting out of non-essential cookies or tracking technologies. Essential Cookies can't be turned off as our Sites and/or Services won't work properly without them. You have a choice about whether you permit other Cookies, but please note that some features or Services may not operate as expected if you opt out.

You can manage your cookie settings on any of our Services websites by clicking on the website cookie banner, or selecting the “Cookie Preferences” or “Do Not Sell or Share My Personal Information” link in the website footer (depending on where you are located). This will present our consent management tool where you can manage your cookie and tracking preferences. Cookies and tracking technologies may also be disabled or removed with tools in most commercial browsers, and in some instances blocked in the future by selecting certain settings (e.g. “Global Privacy Control”). Refer to your browser or device technical information for instructions on how to delete and disable cookies.

Note that some app-related tracking technologies utilized for non-browser usage (e.g., most functionality of a mobile app) can only be completely disabled by uninstalling the app. Apple and Google mobile device settings have settings to limit ad tracking, and other tracking, but these may not be completely effective. To uninstall an app, follow the instructions from your operating system or handset manufacturer.

See the [Cookie Policy] section below for more information about managing cookies and a link to the specific Cookie Policy for each Learneo Service.

How Long We Keep Your Information

Except as otherwise permitted or required by applicable law or regulation, we retain personal data about you for as long as you have an open account with us, and for a commercially reasonable period needed to fulfill the purposes described in this Privacy Policy. In some cases, we retain personal data for longer and for other legitimate purposes, including if doing so is necessary to comply with our legal obligations, enforcing and preventing violations of our terms, to fight spam, protecting or defending our rights, property and users, to resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.

Applicable storage periods are determined on a case-by-case basis. To determine the appropriate retention period for personal data, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes we process your personal data for, and whether we can achieve those purposes through other means. We will maintain certain types of personal data for a limited duration. For example, we keep account information like your account email address for as long as your account is in existence, because we need it to operate your account.

In addition to the above, may offer you the ability to opt-out of storage for certain Content or personal data when using a specific feature or Service. If we offer you this control, it will be available in your settings for the applicable Service. We encourage you to routinely review the available privacy settings and controls available in your account settings for the Service(s) you use. Opting out of data storage may limit functionality of the Service or features available to you.

We may further retain data in an anonymous or aggregated form, where that information would not identify you personally.

Cookie Policy

You may find the relevant Cookie Policy for our Services here:

• Quillbot: https://quillbot.com/cookie-policy
• LanguageTool: https://languagetool.org/legal/cookie-policy
• Scribbr: https://www.scribbr.com/legal/cookie-policy/
• Course Hero: https://www.coursehero.com/copyright/#/cookie-policy
• LitCharts: https://www.litcharts.com/cookies
• CliffsNotes: https://www.cliffsnotes.com/cookie-policy
• Bartleby: https://www.coursehero.com/copyright/
• Course Sidekick: https://www.coursesidekick.com/cookie-policy
• College Sidekick: https://collegesidekick.com/cookie-policy
• For all other Learneo domains, please refer to that specific Service for a link to the applicable Cookie Policy.

Changes to this Policy

We are constantly working to grow our business and improve our Services, offer new Services and features to you, and keep up with applicable laws. For these reasons we may need to change this Privacy Policy from time to time. When we update this Privacy Policy we will change the Effective Date at the top of this Privacy Policy. When we make material changes, we will notify you on our website or otherwise in our Services, or by sending you an email to the address associated with your Services account.

Complaints

If you have an unresolved privacy concern you may contact Learneo any time using the information in the Contact Us section of this Privacy Policy. You may appeal any decision that you feel has not been addressed satisfactorily by contacting us directly. Otherwise, you may file a complaint to your relevant privacy regulatory authority as permitted by law, including:

• If you are in Europe, an up-to-date list of data protection authorities is available at https://edpb.europa.eu/about-edpb/board/members_en.
• If you are in the Netherlands, the data protection authority is the Autoriteit Persoonsgegevens, available at: https://autoriteitpersoonsgegevens.nl.
• If you are in the UK, the data protection authority is the UK Information Commissioner's Office available at https://ico.org.uk/
• For disputes related to the Data Privacy Shield, https://feedback-form.truste.com/watchdog/request.
• If you are in Australia, you may refer your complaint to the Office of the Australian Information Commissioner by contacting 1300 363 992 or by visiting the website www.oaic.gov.au.

Additional Information for Users in Specific Countries

If you are located in the European Union, Lichtenstein, Norway or Iceland (collectively, the European Economic Area or "EEA"), Switzerland, or the United Kingdom, the following additional terms apply:

Legal Basis for Use of Your Personal Data. The personal data processed by Learneo is processed under one of the following legal bases:

1. Contractual Necessity. Learneo processes the following categories of personal data as a matter of contractual necessity — meaning we need to process this data to perform under our Service Terms with you and provide the Services. Failure to provide such personal data will result in your inability to use some or all portions of the Services that require it.

2. Legitimate Interest. Learneo processes personal data when doing so furthers its legitimate interests, as set out in the table below.

3. Consent. In some cases, Learneo processes personal data based on the express consent you grant at the time it is collected. When consent is the legal basis, this will be expressly indicated to you. You may withdraw your consent at any time (see EEA and UK Resident Rights below). Processing on this basis includes:

• Sending you marketing communications where you have consented to such use, including emails to market, co-promote, and cross-sell Learneo Services.
• Collecting personal data through advertising or tracking cookies based on your prior consent, and using that data to show you interest-based or online behavioral advertising.
• Collecting personal data (including sensitive personal data) for identification verification purposes as described in this Privacy Policy.
• Learning how you use and interact with one or more of our Services for purposes of improving the Services, including testing, research, internal analytics, and product development — when such processing is performed with cookies or otherwise requires consent.
• Measuring our progress towards corporate goals and key performance indicators, including gathering commercial data related to our subscription Services — when such processing is performed with cookies or otherwise requires consent.

4. Legal Obligation. Learneo processes your personal data where necessary to fulfill its legal obligations under applicable law, regulation, court order, or other legal process (e.g., subpoenas or warrants). This includes:

• Fraud protection, security, and debugging.
• Responding to data subject requests under applicable privacy laws.
• Preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
• Data retention and administration obligations.
• Complying with requests of competent supervisory authorities and legal agencies.

5. Other Processing Grounds. From time to time, Learneo may also need to process personal data where it is necessary to protect the vital interests of you or others, or where it is necessary for a task carried out in the public interest.

Updated August 17, 2026, previous versions here